Terms and Conditions
Terms & Conditions
These Terms and Conditions (the “Terms”) govern your use of the website operated by Expertia Naturals Ltd (the “Website”) and your relationship with Expertia Naturals Ltd, owned by Maciej Wieczorek, registered at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (email: info@expertianaturals.co.uk) (“we”, “our”, or “us”). Please read these Terms carefully as they affect your rights and liabilities under law. If you do not agree, you must not access or use the Website.
1. Agreement
By accessing or using the Website, you agree to be bound by these Terms.
2. Amendments
We reserve the right to update these Terms at any time by posting changes on the Website. It is your responsibility to review them. Continued use of the Website constitutes acceptance of the updated Terms. We may also modify or withdraw the Website (or any part of it) temporarily or permanently without notice and without liability.
3. Registration
You warrant that all information provided when registering or placing an order is true, accurate, current, and complete, and that you are not impersonating another person or entity. Products purchased are for private and domestic use only and must not be resold. You must notify us promptly of any changes to your details by contacting info@expertianaturals.co.uk.
4. Privacy Policy
We treat all personal information as confidential and process it in accordance with our Privacy Policy and applicable UK data protection laws, including UK GDPR. When placing an order, you will be required to provide personal and payment details, which will be processed securely.
5. Protecting Your Security
To prevent unauthorised use of payment cards, we may validate personal information supplied during the order process using third-party databases. We take fraud prevention seriously and may carry out additional checks or request further information. Fraudulent activity will be reported to the relevant authorities. These checks do not affect your credit rating.
6. Compliance
You agree to use the Website only for lawful purposes and not to upload or transmit viruses, malicious code, or material that is defamatory, offensive, or obscene.
7. Indemnity
You agree to indemnify and hold us harmless from all claims, losses, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Website.
8. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for their content, availability, or privacy practices and do not endorse them.
9. Orders
All orders are subject to acceptance and availability. If a product is unavailable, you will be notified and may choose to wait or cancel. Placing an order constitutes an offer to purchase; acceptance occurs when we dispatch the goods or take payment, whichever is later. We take reasonable care to secure order and payment data but are not liable for unauthorised access where we have not been negligent. Products are not sold for resale. Risk passes to you upon delivery to the address provided.
10. Cancellation Rights
If you are a consumer, you have the right to cancel your contract within 14 days of receiving the goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For hygiene and safety reasons, opened, used, or tampered-with food supplements cannot be returned unless faulty or not as described. To cancel, you must notify us by email before the cancellation period expires.
11. Price and Payment
All prices are shown in pounds sterling (£) and include VAT where applicable. Prices may change without notice but will not affect accepted orders. Payment may be made by credit or debit card, Stripe, Apple Pay, PayPal, or Google Pay and will be taken before dispatch. If a pricing error is identified prior to acceptance, you will be given the option to reconfirm or cancel your order. Card payments are subject to authorisation by the card issuer.
12. Eligibility to Purchase
To purchase goods, you must be at least 18 years old and provide accurate registration and payment information. By placing an order, you confirm that you meet these requirements.
13. Limitation of Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law. The Website is provided on an “as is” and “as available” basis without warranties. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of profits, business, data, goodwill, or technical issues beyond our reasonable control.
14. Health and Supplement Disclaimer
Food supplements sold on this Website are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding supplements have not been evaluated by the UK Food Standards Agency or the MHRA. Supplements should not replace a varied and balanced diet and healthy lifestyle. Do not exceed recommended daily doses. If you are pregnant, breastfeeding, taking medication, or have a medical condition, consult a healthcare professional before use. Individual results may vary.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the jurisdiction of the courts of England and Wales, unless consumer protection laws provide otherwise.
16. Contact
For questions regarding these Terms, contact us at info@expertianaturals.co.uk.
